FAQ’s

How do I make an appointment?

Simply contact the practice you wish to join by telephone, email, complete the contact us form or come in and see us and we will arrange an appointment to suit you.

Do you have parking?

We have car parks at both practices with a designated disabled parking space. Car parking is limited though and please note that a space cannot be guaranteed. There are several public car parks within easy walking distance of the Stratford practice and Wellesbourne also has on street parking nearby. To ensure fairness to all our patients the car park is to be used for appointment times only. Nearby public car parks can be found here

What should I do if I need an emergency appointment?

During opening hours please contact the practice and our reception staff will be able to offer you an appointment. Every effort is made to see you as soon as possible. Outside of surgery hours if you are in urgent need of dental advice please phone the practice and our answer phone will give you instructions on how to access emergency cover.

I am in a wheelchair do you have disabled facilities?

Both practices have been designed to meet the needs of disabled patients. Facilities include ground floor surgeries, a disabled parking space and disabled toilets. Our Stratford practice has a specially designed disabled surgery with a tilting wheelchair platform that allows patients to be treated in their own wheelchair. Please let us know your requirements when booking an appointment.

I am very nervous. Is there anything you can do to help?

We understand that some patients are nervous of visiting the dentists and that there are different levels of nervousness ranging from slight anxiety to dental phobia. Our dentists will take your fears seriously and offer advice on how to deal with them sensitively. This could be through distraction techniques such as listening to music on your headphones or for highly scared patients we offer sedation. Sedation will help you feel relaxed and calm during treatment, you will be conscious and able to cooperate with the dentist but are unlikely to remember much about the treatment afterwards. Please discuss your fears with your dentist so that they can help.

Do I have to join your payment plan?

We introduced our Practice Membership Plan as a simple and convenient way for patients to pay for dental treatment. You can, of course, choose to pay as you go for your continued care.

What payment methods do you accept?

We accept cash, cheques and most credit and debit cards for payment apart from American Express.

How do I make a complaint?

It is really important to us that you are pleased with your experience at our practices and we take complaints very seriously. If you have a concern about the service you have received from your dentist or any member of staff please let us know so that we can look to resolve it quickly. Please click on the link for our Practice Complaints Procedure.

What is the BDA Good Practice Award?

The BDA Good Practice Scheme is a quality assurance programme for UK dental practices. By becoming members of the Scheme we demonstrate a visible commitment to providing quality dental care to nationally recognised best practice standards. Both practices have received gold membership of the BDA Good Practice Scheme involving a high level of commitment from all staff. More information can be found at www.bdasmile.org.