We extend you a warm welcome to our long established family practices, offering an extensive range of high quality dental treatments carried out in a friendly and comfortable environment.

Coronavirus Update – October 2020

SInce our last update, we have been able to start seeing patients for aerosol generating procedures (fillings, crowns etc), prioritising those who had dental problems during lockdown. We are continuing to follow the guidelines set by the Chief Dental Officer for England and other regulatory bodies to ensure the safety of our patients and staff. These mean that we are still restricted in how many patients we can see per day and that patients must be prioritised by urgency.

If we need to use a drill, for example, that surgery is then out of action for up to an hour after that patient leaves to let things settle, and then for a further 30 minutes to enable us to thoroughly clean the surgery and set up for the next patient. Therefore, each dentist now requires two surgeries and can see far fewer patients in a day than before. As you can see, it really is not business as usual and it won’t be whilst these important infection control procedures remain in place.

The team are working extremely hard to try and accommodate patients in these difficult circumstances. If you have a dental problem, please give us a call and we will ask one of our dentists to speak to you and book you an appointment where necessary. We are here to help.

Our hygienists are now beginning to treat patients who have periodontal disease (gum disease). They are not yet undertaking routine scale and polishes or stain removal. At present a hygiene appointment will involve assessing current condition, providing oral hygiene advice and using hand instruments as required. We have extended the length of a hygiene appointment to accommodate this change and the cost for this is now £65. If we used the ultrasonic scaler or Airflow at this time which both create a water aerosol, we would then have to ‘fallow’ the surgery for an hour after each appointment and this would involve an additional charge. If you are having an issue with your gums and believe you would benefit from a hygiene appointment, please give us a call and we can arrange for a hygienist to give you a call back to discuss.

The next step is to introduce some routine check-up appointments where space in the appointment books allow. Our dentists will be risk assessing all of their patients and will personally contact those that are high risk first. Please do not contact us to request an appointment as our reception team will only be able to book appointments for those patients who have initially been prioritised by a dentist. If you have an exam appointment already booked, we will let you know whether this is able to go ahead nearer the time.

We understand that it is frustrating that we still can’t see patients as normal. As mentioned before, we feel very strongly that our patients and staffs safety is the most important consideration and we will continue to follow the guidelines dental practices have been given. Thank you once again for your patience and understanding.

Your New Patient Journey

To ensure the safety of our patients and staff we have had to make a few changes to how your appointment will work. Please familiarise yourself with the videos below before you come to the practice. A copy of the New Patient Journey slides can be downloaded here.

Patients coming to the Stratford Practice please note that there is a temporary traffic scheme in place and High Street is now closed to traffic from 11am-6pm. Access to Ely Street will need to be from either Chapel Street or Sheep Street.